3. My jewelry is top of the line, so I would
like some extra security in terms of packaging.
Do I have to use my own packaging or will you
be supplying me with extra packaging materials?
Our Broken Gold Kit generally
will be enough for any item you wish to send us. If
you still have concerns about the packaging, please
fell free to Contact
Us and we can assist you in determining
if you need additional packaging materials.
4. How will I know once you have received my
jewelry?
After waiting 10 business days (allowing your gold
or jewelry to reach us), we ask that you call our toll-free
number on our o Contact page
and
speak with a customer service representative. They
will be able to determine if and when we received the
Broken Gold™ Kit from you and when we mailed your
check.
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5. What if I am not satisfied with the payment that you sent
me? Am I obligated to sell?
If you are dissatisfied with your payment, do not worry.
Send us the check back within 10 days of the date printed
on the check. Once we have the check, we will return
your gold or jewelry, no questions asked.
6. I have some gold but I'm not sure it’s
authentic. Can I still receive money for this? GoldPawnShop.com
has a team of expert staff on hand to determine
the value of gold and jewelry that gets sent to
us. If we determine that your gold is not real
or authentic, we'll send it back to you.
7. Is your Broken Gold
Kit insured?
We insure each of our Broken Gold™ Kits in case of
lost items. The maximum value of the insurance is $80 US.
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8. Can I use my own packaging?
You sure can. If you do not want to wait to receive a
Broken Gold Kit from us, feel free to use your own packaging. Please
use the Contact Us
form and we'll reply back to you with specific instructions on using
your own packaging.
9. Can I get a quote for my jewelry over the phone?
No. Gold prices fluctuate on a daily basis. Also, until
our expert staff analyzes an item and performs a test on the material,
we have no way of independently verifying that the item is as it
is represented to us. We want to make sure that you get the full
value for your jewelry, therefore would not be able to accomplish
this over the phone. Remember that if you are not completely satisfied
with your payment we will send your jewelry back to you.
10. Do you have any physical store locations where I can
bring in my items to?
GoldPawnShop.com is an online pawn shop and does not currently
have a physical store location.
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